Instructions on cancellation

1. Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Casual by Promodoro GmbH, Am Gatherhof 57, 40472 Düsseldorf,, Germany, Phone: +49 211 90 900 15, Telefax: +49 90 900 99) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

2. Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to either

Germany: Casual by Promodoro GmbH, Am Gatherhof 57, 40472 Düsseldorf

France: Casual by promodoro 78 allée primavera Centre UBIDOCA, 18843 Pringy 74370 ANNECY FRANCE

without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

  • The right to cancel does not exist for the following contracts:
  • Contracts for the supply of goods that are made to the consumer’s specifications, i.e. non- prefabricated goods made on the basis of an individual choice of or decision by the consumer or are clearly personalized. (Printed T-Shirts, reflective T-Shirts and Polo Graphics)

Model cancellation form  

(If you want to cancel the contract, please fill out the form and send it back to us)

– To Casual by Promodoro GmbH, Am Gatherhof 57 , 40472 Düsseldorf,, Germany

– I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]

– Ordered on [*] / received on [*]

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this for is notified on paper)

– Date

[*] Delete as appropriate


3. Voluntary Return Policy We Are Casual

We Are Casual grants you a 30-day right of return beyond your legal right of withdrawal. Your legal right of withdrawal is not affected by the compliance with our rules for supplementary contractually granted (voluntary) right of return and remains independent of this. Until the expiration of the period for the statutory right of revocation, only the statutory conditions listed apply. The contractually granted (voluntary) right of return also does not limit your statutory warranty rights, which you will receive unrestricted. The 30-day right of return granted by We Are Casual ends 30 days after placing the order. Decisive is the date of the order confirmation. A claim of this special right of return is only possible if the ordered goods are returned undamaged and in their original packaging. For the consequences of the revocation, the statements (see 2) apply accordingly.

4. Further information on the right of withdrawal and return

Customers are requested, in order to exercise the legal right of revocation or the special right of revocation, to fill out the return slip enclosed with the shipment for the item they wish to return. Put the completed form together with the undamaged goods, if possible in their original packaging, into the package and close them carefully. Completed returns are considered by us as use of your right of withdrawal. Please note that we do not refund the shipping charges incurred. You are not legally required to comply with the recommended actions listed in this section.

End of revocation

© 2024 - WE ARE CASUAL - All rights reserved

Payment methods

  • visa
  • mastercard
  • maestro
  • paypal
  • bank transfer